Smartlook

GDPR Compliant

Session recording and heatmaps from Czech Republic. EU data processing.

🇨🇿Czech Republic🇪🇺EU Hosted🇪🇺 EuropeanFreemiumfrom Free plan available

GDPR Compliance Data

Not independently verified

GDPR Status	GDPR Compliant
HQ Country	Czech Republic
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union
EU Servers Available
Data Processing Agreement	Not verified
Sub-processor List	Not verified
Schrems II Risk	Low Risk
SCCs in Place

About Smartlook

Session Recording and Product Analytics from Czech Republic

Smartlook is a Czech session recording and analytics platform that helps product and UX teams understand user behavior. It combines session recordings, heatmaps, event tracking, and funnel analysis with EU data processing.

Understand User Behavior in Context

Smartlook connects quantitative data with qualitative insights:

Session recordings. Watch how users navigate your website or app
Heatmaps: Visualize click, scroll, and movement patterns
Event tracking. Define and track custom user actions without code
Funnel analysis. Identify where users drop off in conversion flows
Mobile app support. Record sessions in iOS and Android apps, not just websites

Mobile + Web Analytics

Unlike many competitors, Smartlook supports both web and mobile app session recording. All data is processed within the EU, and the platform is fully GDPR compliant.

Key Features

Session recordings: Watch individual user sessions on web and mobile

Heatmaps: Click, scroll, and movement visualization

Event tracking: No-code custom event definition

Funnel analysis: Conversion flow drop-off identification

Mobile support: iOS and Android app session recording

Pros & Cons

Supports both web and mobile app recording

Free plan available to get started

Clean interface with good event tracking

Session storage limits on lower plans

Advanced features require higher-tier subscriptions

Pricing

Free

€0/mo

3,000 sessions/mo
Heatmaps
Event tracking
1 month history

Pro

Popular

€55/mo

5,000 sessions/mo
Funnels
Anomaly detection
Custom dashboards

Enterprise

Custom

Custom volume
SSO
Dedicated support
SLA

Replaces

Hotjar

Smartlook GDPR & data protection: common questions

Is Smartlook GDPR compliant?

Yes. On the evidence we checked, Smartlook meets the requirements European businesses usually need. Smartlook is a European company headquartered in Czech Republic, data is hosted within the European Union.

Where does Smartlook store data?

Smartlook hosts data within the European Union.

Does Smartlook offer a Data Processing Agreement (DPA)?

We could not locate a published DPA for Smartlook. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.

What a DPA has to cover →