Smartlook
Heatmaps & Session Recording · Czech Republic
Session recording and heatmaps from Czech Republic. EU data processing.
What is Smartlook?
Session Recording and Product Analytics from Czech Republic
Smartlook is a Czech session recording and analytics platform that helps product and UX teams understand user behavior. It combines session recordings, heatmaps, event tracking, and funnel analysis with EU data processing.
Understand User Behavior in Context
Smartlook connects quantitative data with qualitative insights:
- Session recordings. Watch how users navigate your website or app
- Heatmaps: Visualize click, scroll, and movement patterns
- Event tracking. Define and track custom user actions without code
- Funnel analysis. Identify where users drop off in conversion flows
- Mobile app support. Record sessions in iOS and Android apps, not just websites
Mobile + Web Analytics
Unlike many competitors, Smartlook supports both web and mobile app session recording. All data is processed within the EU, and the platform is fully GDPR compliant.
Key Features
Pricing
Free
- 3,000 sessions/mo
- Heatmaps
- Event tracking
- 1 month history
Pro
Popular- 5,000 sessions/mo
- Funnels
- Anomaly detection
- Custom dashboards
Enterprise
- Custom volume
- SSO
- Dedicated support
- SLA
Ready to try Smartlook?
Free plan available
Pros & Cons
Replaces
Company and data
Who you are buying from, and where your data goes.
- Company based in
- Czech Republic
- Ownership
- European-owned
- Data hosted
- In the EU
- Data processing agreement
- Published
Full privacy and compliance record (show)
GDPR Compliance Data
Not independently verified| GDPR Status | GDPR Compliant |
| HQ Country | Czech Republic |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place |
Categories
Alternatives to Smartlook
Mouseflow
Heatmaps, session replay, and behavior analytics. Danish company with EU-only data processing.
OpenReplay
Open-source session replay and product analytics platform from Asayer SAS in Paris, self-hostable with full data ownership or run as a managed cloud on AWS EU infrastructure.
PostHog
US-owned open-source product analytics with session replay, feature flags and experiments. EU Cloud runs in Frankfurt, but the parent is American.
Rybbit
Open-source analytics with session replay and an EU-hosted cloud on Hetzner. Widely adopted, but it never names the company behind it.
TWIPLA
All-in-one website intelligence: analytics, heatmaps, and surveys, cookieless.
Questions about Smartlook
Is Smartlook GDPR compliant?
Yes. On the evidence we checked, Smartlook meets the requirements European businesses usually need. Smartlook is a European company headquartered in Czech Republic, data is hosted within the European Union, and a Data Processing Agreement is published.
Where does Smartlook store data?
Smartlook hosts data within the European Union.
Does Smartlook offer a Data Processing Agreement (DPA)?
Yes. Smartlook publishes a DPA at https://www.smartlook.com/dpa. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is Smartlook a European company?
Yes. Smartlook is headquartered in Czech Republic and, as far as we can establish, European-owned.
Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Smartlook and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.