Smartlook
GDPR CompliantSession recording and heatmaps from Czech Republic. EU data processing.
GDPR Compliance Data
Not independently verified| GDPR Status | GDPR Compliant |
| HQ Country | Czech Republic |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place |
About Smartlook
Session Recording and Product Analytics from Czech Republic
Smartlook is a Czech session recording and analytics platform that helps product and UX teams understand user behavior. It combines session recordings, heatmaps, event tracking, and funnel analysis with EU data processing.
Understand User Behavior in Context
Smartlook connects quantitative data with qualitative insights:
- Session recordings. Watch how users navigate your website or app
- Heatmaps: Visualize click, scroll, and movement patterns
- Event tracking. Define and track custom user actions without code
- Funnel analysis. Identify where users drop off in conversion flows
- Mobile app support. Record sessions in iOS and Android apps, not just websites
Mobile + Web Analytics
Unlike many competitors, Smartlook supports both web and mobile app session recording. All data is processed within the EU, and the platform is fully GDPR compliant.
Key Features
Pros & Cons
Pricing
Free
- 3,000 sessions/mo
- Heatmaps
- Event tracking
- 1 month history
Pro
Popular- 5,000 sessions/mo
- Funnels
- Anomaly detection
- Custom dashboards
Enterprise
- Custom volume
- SSO
- Dedicated support
- SLA
Categories
Replaces
Smartlook GDPR & data protection: common questions
Is Smartlook GDPR compliant?
Yes. On the evidence we checked, Smartlook meets the requirements European businesses usually need. Smartlook is a European company headquartered in Czech Republic, data is hosted within the European Union, and a Data Processing Agreement is published.
Where does Smartlook store data?
Smartlook hosts data within the European Union.
Does Smartlook offer a Data Processing Agreement (DPA)?
Yes. Smartlook publishes a DPA at https://www.smartlook.com/dpa. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is Smartlook a European company?
Yes. Smartlook is headquartered in Czech Republic and, as far as we can establish, European-owned.
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Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Smartlook and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.