Voxtrics

Website Feedback With the Data Kept in Finland

Voxtrics asks website visitors why they stopped, hesitated or left, at the moment it happens, and shows the team the answer next to a screenshot of the page. Surveys are embedded with a few lines of code and can be shown after a delay, on exit intent, once a visitor scrolls to the end of the page, on element click, to a returning visitor, to roughly one in every N visitors, or when a specific cookie is present. Several triggers can be combined, and the survey waits until all of them are met.

What It Covers

• Survey building: multi-step surveys, one question per screen with a progress indicator, custom fields and per-survey themes (colours, radii, fonts) to match a site's branding
• Context for each answer: page snapshots with the relevant element highlighted, and visitor-selected element capture, both on Scale and above
• Team workflow: alerts to Slack, Telegram or email from the Growth plan, real-time responses and analytics
• AI help: AI-assisted survey drafting and translation, metered by monthly credits

Pricing

Public on the site, in euros. Free is €0 for 300 responses a month, one domain and five active surveys, with no credit card. Growth is €15 a month for 1,500 responses, two team members and unlimited fields per step. Scale is €37 a month for 2,500 responses, two domains, four team members per domain, page screenshots and automatic insights, and includes a 30-day trial of Business. Business is €70 a month for 4,000 responses, five domains, ten team members per domain and 24/7 priority support. Enterprise is on request and adds SSO, a 99% SLA and a dedicated server in the EU region. Yearly billing is advertised at 25% off. Paid plans include 30 days of Business without a card.

The Finnish Entity and Where the Data Sits

Voxtrics is operated by Oiva Software Oy, Business ID 3642400-8, Viipurinkatu 12 L 9, 00510 Helsinki, Finland. The Finnish Patent and Registration Office lists it as a limited company registered on 30 July 2026, so this is a very young company, and the vendor describes the product as just launched. The terms are governed by Finnish law with the District Court of Helsinki as the exclusive venue.

Voxtrics publishes a genuine Article 28 GDPR Data Processing Agreement at a stable URL. It states that survey responses and all other customer data are stored on Voxtrics's own servers in Finland, and it names every sub-processor with its purpose and data. There are three: Cloudflare (USA) as reverse proxy and TLS terminator for all traffic, Resend (USA) for delivery of email surveys, and OpenAI Ireland for AI drafting and translation, which receives survey text written by the customer and never survey responses. For the two US recipients the DPA cites the EU-US Data Privacy Framework and the Standard Contractual Clauses, and it promises 14 days' notice before any new sub-processor.

This listing carries US CLOUD Act exposure, narrowly. Resend is a US company and holds recipient addresses and email content when a team sends surveys by email, and Cloudflare terminates TLS for all traffic to the service. Survey responses themselves are stored in Finland and are not held by a US provider. A team that embeds surveys on its own site and never sends email surveys has a much smaller US footprint than one that does.

Where It Fits

For readers comparing survey and feedback tools, see also Formbricks, Survicate, Mopinion and the wider Surveys & Feedback category.