Austrian visual feedback and bug reporting platform for product teams.

Visual Feedback That Developers Actually Use
Usersnap is an Austrian visual feedback platform that helps product teams collect bug reports, feature requests, and customer feedback directly from within their application. Founded in 2013 in Linz, it bridges the gap between users who spot issues and developers who fix them.
Feedback Collection Done Right
Usersnap makes it easy for users to report exactly what they see:
- Annotated screenshots: Users capture and annotate screenshots with arrows, highlights, and notes directly in the browser
- In-app feedback widgets: Embed feedback buttons and forms within your product
- Screen recording: Capture short screen recordings to show what happened
- NPS and micro-surveys: Run satisfaction surveys at specific moments in the user journey
- Console log capture: Automatically attach browser console data, session info, and environment details to bug reports
- Project management integration: Send feedback directly to Jira, Asana, Azure DevOps, or Trello
For Product and QA Teams
Unlike generic survey tools, Usersnap is designed for product feedback loops. Each report includes technical context (browser, OS, screen size, console errors) that developers need to reproduce and fix issues. All data is hosted in the EU on Austrian/German infrastructure.
Key features include:
- •Annotated screenshots - In-browser visual feedback capture
- •Screen recording - Short recordings of user sessions
- •In-app widgets - Embeddable feedback buttons and forms
- •NPS surveys - Micro-surveys at specific user journey points
- •Console log capture - Automatic technical context attachment
- •Jira/Asana integration - Direct ticket creation from feedback
Pros
Visual feedback with automatic technical context
Purpose-built for product teams and QA workflows
Austrian company with EU data hosting
Cons
Not designed for traditional customer surveys or market research
No free plan (14-day trial available)


