Usersnap
GDPR CompliantAustrian visual feedback and bug reporting platform for product teams.
GDPR Compliance Data
Verified from vendor documentation| GDPR Status | GDPR Compliant |
| HQ Country | Austria |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union“… O 27001 We use Amazon's hosting in EU-central-1 (Frankfurt).” |
| EU Servers Available | |
| Data Processing Agreement | Not verified |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place | |
| Last Verified | 5 August 2026 |
How we reached this
Austrian company with EU data hosting. DPA evidence audit 2026-08-24: no data processing agreement found at a public URL and no on-request statement located. This is not a finding that none exists.
About Usersnap
Visual Feedback That Developers Actually Use
Usersnap is an Austrian visual feedback platform that helps product teams collect bug reports, feature requests, and customer feedback directly from within their application. Founded in 2013 in Linz, it bridges the gap between users who spot issues and developers who fix them.
Feedback Collection Done Right
Usersnap makes it easy for users to report exactly what they see:
- Annotated screenshots: Users capture and annotate screenshots with arrows, highlights, and notes directly in the browser
- In-app feedback widgets: Embed feedback buttons and forms within your product
- Screen recording: Capture short screen recordings to show what happened
- NPS and micro-surveys: Run satisfaction surveys at specific moments in the user journey
- Console log capture: Automatically attach browser console data, session info, and environment details to bug reports
- Project management integration: Send feedback directly to Jira, Asana, Azure DevOps, or Trello
For Product and QA Teams
Unlike generic survey tools, Usersnap is designed for product feedback loops. Each report includes technical context (browser, OS, screen size, console errors) that developers need to reproduce and fix issues. All data is hosted in the EU on Austrian/German infrastructure.
Key Features
Pros & Cons
Categories
Replaces
Usersnap on EuropeanMartech
Usersnap GDPR & data protection: common questions
Is Usersnap GDPR compliant?
Yes. On the evidence we checked, Usersnap meets the requirements European businesses usually need. Usersnap is a European company headquartered in Austria, data is hosted within the European Union. Every claim on this page links to the vendor's own documentation.
Where does Usersnap store data?
Usersnap states: "… O 27001 We use Amazon's hosting in EU-central-1 (Frankfurt).". Data is hosted within the European Union.
Does Usersnap offer a Data Processing Agreement (DPA)?
We could not locate a published DPA for Usersnap. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.
What a DPA has to cover →Is Usersnap a European company?
Yes. Usersnap is headquartered in Austria and, as far as we can establish, European-owned.
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Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Usersnap and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.