Usersnap

Visual Feedback That Developers Actually Use

Usersnap is an Austrian visual feedback platform that helps product teams collect bug reports, feature requests, and customer feedback directly from within their application. Founded in 2013 in Linz, it bridges the gap between users who spot issues and developers who fix them.

Feedback Collection Done Right

Usersnap makes it easy for users to report exactly what they see:

• Annotated screenshots: Users capture and annotate screenshots with arrows, highlights, and notes directly in the browser
• In-app feedback widgets: Embed feedback buttons and forms within your product
• Screen recording: Capture short screen recordings to show what happened
• NPS and micro-surveys: Run satisfaction surveys at specific moments in the user journey
• Console log capture: Automatically attach browser console data, session info, and environment details to bug reports
• Project management integration: Send feedback directly to Jira, Asana, Azure DevOps, or Trello

For Product and QA Teams

Unlike generic survey tools, Usersnap is designed for product feedback loops. Each report includes technical context (browser, OS, screen size, console errors) that developers need to reproduce and fix issues. All data is hosted in the EU on Austrian/German infrastructure.