Usersnap

GDPR Compliant

Austrian visual feedback and bug reporting platform for product teams.

🇦🇹Austria🇪🇺EU Hosted🇪🇺 EuropeanPaidfrom from €39/mo

GDPR Compliance Data

Verified from vendor documentation

GDPR Status	GDPR Compliant
HQ Country	Austria
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union“… O 27001 We use Amazon's hosting in EU-central-1 (Frankfurt).”
EU Servers Available
Data Processing Agreement	Not verified
Sub-processor List	Not verified
Schrems II Risk	Low Risk
SCCs in Place
Last Verified	5 August 2026
Notes	Austrian company with EU data hosting.

About Usersnap

Visual Feedback That Developers Actually Use

Usersnap is an Austrian visual feedback platform that helps product teams collect bug reports, feature requests, and customer feedback directly from within their application. Founded in 2013 in Linz, it bridges the gap between users who spot issues and developers who fix them.

Feedback Collection Done Right

Usersnap makes it easy for users to report exactly what they see:

Annotated screenshots: Users capture and annotate screenshots with arrows, highlights, and notes directly in the browser
In-app feedback widgets: Embed feedback buttons and forms within your product
Screen recording: Capture short screen recordings to show what happened
NPS and micro-surveys: Run satisfaction surveys at specific moments in the user journey
Console log capture: Automatically attach browser console data, session info, and environment details to bug reports
Project management integration: Send feedback directly to Jira, Asana, Azure DevOps, or Trello

For Product and QA Teams

Unlike generic survey tools, Usersnap is designed for product feedback loops. Each report includes technical context (browser, OS, screen size, console errors) that developers need to reproduce and fix issues. All data is hosted in the EU on Austrian/German infrastructure.

Key Features

Annotated screenshots: In-browser visual feedback capture

Screen recording: Short recordings of user sessions

In-app widgets: Embeddable feedback buttons and forms

NPS surveys: Micro-surveys at specific user journey points

Console log capture: Automatic technical context attachment

Jira/Asana integration: Direct ticket creation from feedback

Pros & Cons

Visual feedback with automatic technical context

Purpose-built for product teams and QA workflows

Austrian company with EU data hosting

Not designed for traditional customer surveys or market research

No free plan (14-day trial available)

Replaces

SurveyMonkey

Company Info

Founded	2013
Team Size	11-50

Usersnap on EuropeanMartech

Ranked in

Best European Survey & Feedback Software

Usersnap GDPR & data protection: common questions

Is Usersnap GDPR compliant?

Yes. On the evidence we checked, Usersnap meets the requirements European businesses usually need. Usersnap is a European company headquartered in Austria, data is hosted within the European Union. Every claim on this page links to the vendor's own documentation.

Where does Usersnap store data?

Usersnap states: "… O 27001 We use Amazon's hosting in EU-central-1 (Frankfurt).". Data is hosted within the European Union.

Does Usersnap offer a Data Processing Agreement (DPA)?

We could not locate a published DPA for Usersnap. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.

What a DPA has to cover →