Custify
Customer Success · Romania
Romanian customer success platform for B2B SaaS with health scores and automated playbooks.
What is Custify?
Customer Success Without Enterprise Complexity
Custify provides the core customer success toolkit (health scores, playbooks, lifecycle management, 360-degree customer views) at a level that works for SMB and mid-market SaaS companies. You don't need a 50-person CS team to get value from the platform.
AI features predict churn risk and identify expansion opportunities based on usage patterns. The platform integrates with Salesforce, HubSpot, Intercom, and Stripe to build unified customer profiles.
Romanian company. Custom pricing.
Key Features
Pricing
Custom
Popular- Health scoring
- Playbooks
- 360 customer view
- AI churn prediction
- Integrations
- Support
Ready to try Custify?
Custom pricing
Pros & Cons
Works With
Replaces
Company and data
Who you are buying from, and where your data goes.
- Company based in
- Romania
- Ownership
- European-owned
- Data hosted
- In the EU
- Data processing agreement
- Published
Full privacy and compliance record (show)
GDPR Compliance Data
Verified from vendor documentation| GDPR Status | GDPR Compliant |
| HQ Country | Romania |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | View sub-processors |
| Schrems II Risk | Low Risk |
| SCCs in Place | |
| Last Verified | 5 August 2026 |
How we reached this
Romanian company with EU data processing.
Categories
Alternatives to Custify
Akita
Small Irish customer success platform for account health and relationships, listed on the Salesforce AppExchange, from Akita Ventures Limited in Dublin, with a published DPA but no named hosting region.
Planhat
Swedish customer success platform for health tracking, renewals, and revenue reporting. Gartner Leader.
Skalin
French AI-powered customer success platform built for small CS teams (1-15 people) at early-stage B2B SaaS companies, publishing a single all-inclusive price and an explicit EU-only hosting claim.
Velaris
UK AI-driven customer success platform covering health scores, playbooks and churn prevention, from MANANTIAL LTD in Wantage, with named EU sub-processors in its Data Processing Addendum.
Questions about Custify
Is Custify GDPR compliant?
Yes. On the evidence we checked, Custify meets the requirements European businesses usually need. Custify is a European company headquartered in Romania, data is hosted within the European Union, and a Data Processing Agreement is published. Every claim on this page links to the vendor's own documentation.
Where does Custify store data?
Custify hosts data within the European Union.
Does Custify offer a Data Processing Agreement (DPA)?
Yes. Custify publishes a DPA at https://www.custify.com/dpa. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is Custify a European company?
Yes. Custify is headquartered in Romania and, as far as we can establish, European-owned.
Who are Custify's sub-processors?
Custify publishes its sub-processor list at https://www.custify.com/subprocessors. Worth reading: a vendor hosting in the EU can still route data through non-EU sub-processors, which is where residency claims usually come apart.
Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Custify and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.