Planhat
Customer Success · Sweden
Swedish customer success platform for health tracking, renewals, and revenue reporting. Gartner Leader.
What is Planhat?
Customer Success That Ties to Revenue
Planhat tracks customer health scores based on product usage, support interactions, and engagement signals. When an account's health drops, automated playbooks trigger the right intervention. When expansion signals appear, the platform surfaces upsell opportunities.
Named a Leader in the 2025 Gartner Magic Quadrant for Customer Success Management Platforms. Used by B2B SaaS companies that need to prove CS contributes to revenue, not just reduces churn.
Swedish company, headquartered in Stockholm. Custom pricing based on customer volume.
Key Features
Pricing
Custom
Popular- Health scoring
- Playbooks
- Revenue tracking
- Renewal management
- API access
- Dedicated support
Ready to try Planhat?
Custom pricing
Pros & Cons
Works With
Replaces
Company and data
Who you are buying from, and where your data goes.
- Company based in
- Sweden
- Ownership
- European-owned
- Data hosted
- In the EU
- Data processing agreement
- Published
Full privacy and compliance record (show)
GDPR Compliance Data
Verified from vendor documentation| GDPR Status | GDPR Compliant |
| HQ Country | Sweden |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place | |
| Last Verified | 5 August 2026 |
How we reached this
Swedish company with EU data processing.
Categories
Alternatives to Planhat
Akita
Small Irish customer success platform for account health and relationships, listed on the Salesforce AppExchange, from Akita Ventures Limited in Dublin, with a published DPA but no named hosting region.
Custify
Romanian customer success platform for B2B SaaS with health scores and automated playbooks.
Skalin
French AI-powered customer success platform built for small CS teams (1-15 people) at early-stage B2B SaaS companies, publishing a single all-inclusive price and an explicit EU-only hosting claim.
Velaris
UK AI-driven customer success platform covering health scores, playbooks and churn prevention, from MANANTIAL LTD in Wantage, with named EU sub-processors in its Data Processing Addendum.
Questions about Planhat
Is Planhat GDPR compliant?
Yes. On the evidence we checked, Planhat meets the requirements European businesses usually need. Planhat is a European company headquartered in Sweden, data is hosted within the European Union, and a Data Processing Agreement is published. Every claim on this page links to the vendor's own documentation.
Where does Planhat store data?
Planhat hosts data within the European Union.
Does Planhat offer a Data Processing Agreement (DPA)?
Yes. Planhat publishes a DPA at https://www.planhat.com/legal/dpa. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is Planhat a European company?
Yes. Planhat is headquartered in Sweden and, as far as we can establish, European-owned.
Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Planhat and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.