Planhat

GDPR Compliant

Swedish customer success platform for health tracking, renewals, and revenue reporting. Gartner Leader.

🇸🇪Sweden🇪🇺EU Hosted🇪🇺 EuropeanPaidfrom Custom pricing

GDPR Compliance Data

Verified from vendor documentation

GDPR Status	GDPR Compliant
HQ Country	Sweden
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union
EU Servers Available
Data Processing Agreement	View DPA
Sub-processor List	Not verified
Schrems II Risk	Low Risk
SCCs in Place
Last Verified	5 August 2026
Notes	Swedish company with EU data processing.

About Planhat

Customer Success That Ties to Revenue

Planhat tracks customer health scores based on product usage, support interactions, and engagement signals. When an account's health drops, automated playbooks trigger the right intervention. When expansion signals appear, the platform surfaces upsell opportunities.

Named a Leader in the 2025 Gartner Magic Quadrant for Customer Success Management Platforms. Used by B2B SaaS companies that need to prove CS contributes to revenue, not just reduces churn.

Swedish company, headquartered in Stockholm. Custom pricing based on customer volume.

Key Features

Customer health scoring

Renewal and expansion tracking

Automated playbooks

Revenue analytics

Product usage tracking

Works With

SalesforceHubSpotIntercomZendeskSlackSegment

Pros & Cons

Gartner Magic Quadrant Leader

Strong revenue analytics capabilities

Swedish company with EU data processing

Enterprise pricing

Requires data integration for full value

Pricing

Custom

Popular

Custom

Health scoring
Playbooks
Revenue tracking
Renewal management
API access
Dedicated support

Replaces

Gainsight

Planhat GDPR & data protection: common questions

Is Planhat GDPR compliant?

Yes. On the evidence we checked, Planhat meets the requirements European businesses usually need. Planhat is a European company headquartered in Sweden, data is hosted within the European Union, and a Data Processing Agreement is published. Every claim on this page links to the vendor's own documentation.

Where does Planhat store data?

Planhat hosts data within the European Union.

Does Planhat offer a Data Processing Agreement (DPA)?

Yes. Planhat publishes a DPA at https://www.planhat.com/legal/dpa. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.

What a DPA has to cover →