User.com
GDPR CompliantFull-stack marketing automation with CRM and live chat from Poland.
GDPR Compliance Data
Not independently verified| GDPR Status | GDPR Compliant |
| HQ Country | Poland |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place |
How we reached this
Polish company, EU-based
About User.com
Full-Stack Marketing Automation from Poland
User.com is a Polish marketing automation platform that combines CRM, live chat, chatbots, email campaigns, push notifications, SMS, and analytics in a single tool. It's one of the most comprehensive all-in-one marketing solutions from Europe.
Everything You Need, One Platform
User.com replaces an entire marketing tech stack:
- CRM. Contact management with full interaction history
- Live chat. Real-time customer messaging with smart routing
- Chatbots. Visual bot builder for automated conversations
- Email marketing: Campaigns, automation, and transactional emails
- Push notifications. Web and mobile push for re-engagement
- Analytics. Track user behavior across your entire funnel
Generous Free Plan
User.com's free plan includes up to 5,000 contacts with core features. All data is processed within the EU, and the platform is fully GDPR compliant.
Key Features
Pros & Cons
Pricing
Custom
Popular- Marketing automation
- CRM
- Live chat
- Push notifications
- Knowledge base
- Analytics
Categories
User.com on EuropeanMartech
User.com GDPR & data protection: common questions
Is User.com GDPR compliant?
Yes. On the evidence we checked, User.com meets the requirements European businesses usually need. User.com is a European company headquartered in Poland, data is hosted within the European Union, and a Data Processing Agreement is published.
Where does User.com store data?
User.com hosts data within the European Union.
Does User.com offer a Data Processing Agreement (DPA)?
Yes. User.com publishes a DPA at https://assets.positivegroup-cdn.com/legal/user/EN_DPA.pdf. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is User.com a European company?
Yes. User.com is headquartered in Poland and, as far as we can establish, European-owned.
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Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at User.com and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.