Crisp

GDPR Compliant

French all-in-one customer messaging with live chat and chatbot.

🇫🇷France🇪🇺EU Hosted🇪🇺 EuropeanFreemiumfrom from $45/workspace/mo

GDPR Compliance Data

Verified from vendor documentation

GDPR Status	GDPR Compliant
HQ Country	France
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union
EU Servers Available
Data Processing Agreement	Not verified
Sub-processor List	View sub-processors
Schrems II Risk	Low Risk
SCCs in Place
Last Verified	5 August 2026
Notes	French company, GDPR compliant

About Crisp

All-in-One Customer Messaging from France

Crisp is a French customer messaging platform that combines live chat, chatbot, knowledge base, CRM, and status page into a single tool. Unlike competitors that charge per seat, Crisp uses flat workspace-based pricing, meaning your whole team can use it without per-agent costs.

One Platform, Every Channel

Crisp brings all your customer conversations together:

Live chat widget: Real-time messaging with file sharing, video calls, and screen sharing
Chatbot builder. No-code bot builder for automated support and lead qualification
Shared inbox: Manage email, Messenger, WhatsApp, Instagram, and more from one place
Knowledge base. Self-service help center to reduce support volume
Status page. Keep customers informed during incidents

Flat Pricing That Scales

Crisp's workspace pricing means you don't pay more as your team grows. All data is processed in the EU, and the platform is GDPR compliant by design.

Key Features

Live chat: Real-time messaging with video calls and screen sharing

Chatbot builder: No-code automation for support and lead generation

Shared inbox: Unified messaging across email, WhatsApp, Instagram, and more

Knowledge base: Self-service help center with search and analytics

Status page: Incident communication built into the platform

Pros & Cons

Flat workspace pricing, no per-seat costs

Incredibly feature-rich for the price

Beautiful, modern interface

Can be overwhelming with so many features

Some advanced features only on higher plans

Pricing

Free

€0/mo

2 seats
Live chat widget
Contact form
Mobile apps

Pro

Popular

€25/mo/workspace

4 seats
Chatbot
CRM
Triggers and automation

Unlimited

€95/mo/workspace

20 seats
Knowledge base
Status page
Analytics

Replaces

Intercom

Crisp GDPR & data protection: common questions

Is Crisp GDPR compliant?

Yes. On the evidence we checked, Crisp meets the requirements European businesses usually need. Crisp is a European company headquartered in France, data is hosted within the European Union. Every claim on this page links to the vendor's own documentation.

Where does Crisp store data?

Crisp hosts data within the European Union.

Does Crisp offer a Data Processing Agreement (DPA)?

We could not locate a published DPA for Crisp. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.

What a DPA has to cover →

Is Crisp a European company?

Yes. Crisp is headquartered in France and, as far as we can establish, European-owned.

Who are Crisp's sub-processors?

Crisp publishes its sub-processor list at https://crisp.chat/en/sub-processors/. Worth reading: a vendor hosting in the EU can still route data through non-EU sub-processors, which is where residency claims usually come apart.