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Userlike

GDPR Compliant

German AI-powered live chat and customer messaging platform.

🇩🇪Germany🇪🇺EU HostedFreemiumfrom from €90/mo
Userlike website screenshot

About Userlike

AI-Powered Customer Messaging from Germany

Userlike is a German customer messaging platform offering live chat, AI chatbots, WhatsApp marketing, video calls, screen sharing, and automatic translation. It's designed for businesses that want to provide excellent customer service without compromising on data privacy.

Multi-Channel Customer Communication

Userlike brings all customer conversations together:

  • Live chat — Website chat with operator groups, canned messages, and smart routing
  • AI chatbot — GPT-powered bot that learns from your knowledge base
  • WhatsApp Business — Send marketing messages and handle support via WhatsApp
  • Video calls — Switch from chat to video with one click
  • Automatic translation — Chat with customers in any language in real time

GDPR by Design

As a German company, Userlike is built with GDPR at its core. All data is hosted in Germany, and there's no exposure to foreign surveillance laws. The platform is used by over 10,000 companies across Europe.

Key Features

Live chat: Website messaging with smart routing and canned responses
AI chatbot: GPT-powered automation trained on your knowledge base
WhatsApp Business: Marketing and support via WhatsApp
Video calls: One-click switch from chat to video
Auto-translation: Real-time language translation in conversations

Pros & Cons

AI chatbot is genuinely smart and trainable
WhatsApp Business integration is excellent
German hosting with zero CLOUD Act exposure
Starting at €90/mo — not cheap for small teams
Free plan is very limited

Replaces

GDPR Compliance Data

GDPR StatusGDPR Compliant
HQ CountryGermany
Data Hosting LocationEuropean Union
EU Servers Available
DPA Available
Schrems II RiskLow Risk
SCCs in Place
NotesGerman company, GDPR by design

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