Userlike

GDPR Compliant

German AI-powered live chat and customer messaging platform.

🇩🇪Germany🇪🇺EU Hosted🇪🇺 EuropeanFreemiumfrom from €90/mo

GDPR Compliance Data

Verified from vendor documentation

GDPR Status	GDPR Compliant
HQ Country	Germany
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union“… are stored on the Meta (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Irland) Cloud API.”
EU Servers Available
Data Processing Agreement	Not verified
Sub-processor List	Not verified
Schrems II Risk	Low Risk
SCCs in Place
Last Verified	5 August 2026
Notes	German company, GDPR by design

About Userlike

AI-Powered Customer Messaging from Germany

Userlike is a German customer messaging platform offering live chat, AI chatbots, WhatsApp marketing, video calls, screen sharing, and automatic translation. It's designed for businesses that want to provide excellent customer service without compromising on data privacy.

Multi-Channel Customer Communication

Userlike brings all customer conversations together:

Live chat: Website chat with operator groups, canned messages, and smart routing
AI chatbot. GPT-powered bot that learns from your knowledge base
WhatsApp Business. Send marketing messages and handle support via WhatsApp
Video calls. Switch from chat to video with one click
Automatic translation. Chat with customers in any language in real time

GDPR by Design

As a German company, Userlike is built with GDPR at its core. All data is hosted in Germany, and there's no exposure to foreign surveillance laws. The platform is used by over 10,000 companies across Europe.

Key Features

Live chat: Website messaging with smart routing and canned responses

AI chatbot: GPT-powered automation trained on your knowledge base

WhatsApp Business: Marketing and support via WhatsApp

Video calls: One-click switch from chat to video

Auto-translation: Real-time language translation in conversations

Pros & Cons

AI chatbot is genuinely smart and trainable

WhatsApp Business integration is excellent

German hosting with zero CLOUD Act exposure

Starting at €90/mo, not cheap for small teams

Free plan is very limited

Pricing

Free

€0/mo

1 widget
1 seat
Unlimited conversations
Website messenger

Team

Popular

€90/mo

4 widgets
4 seats
WhatsApp and Messenger
Live translations

Corporate

€290/mo

10 widgets
10 seats
Chatbot
Analytics

Replaces

Intercom

Userlike GDPR & data protection: common questions

Is Userlike GDPR compliant?

Yes. On the evidence we checked, Userlike meets the requirements European businesses usually need. Userlike is a European company headquartered in Germany, data is hosted within the European Union. Every claim on this page links to the vendor's own documentation.

Where does Userlike store data?

Userlike states: "… are stored on the Meta (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Irland) Cloud API.". Data is hosted within the European Union.

Does Userlike offer a Data Processing Agreement (DPA)?

We could not locate a published DPA for Userlike. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.

What a DPA has to cover →