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Smartsupp
GDPR CompliantCzech live chat with AI chatbot for e-commerce. 100K+ websites.

About Smartsupp
Live Chat with AI for E-Commerce from Czech Republic
Smartsupp is a Czech live chat platform with an AI chatbot and visitor recording, specifically designed for e-commerce. Trusted by over 100,000 websites, it helps online stores convert browsers into buyers through real-time customer engagement.
Chat, Automate, Convert
Smartsupp combines live chat with smart automation:
- Live chat — Real-time customer messaging with file sharing and emoji support
- AI chatbot — Automated responses to common questions, product recommendations
- Visitor recording — See what customers did on your site before they started chatting
- E-commerce integrations — Deep Shopify, WooCommerce, and PrestaShop connections
- Multi-channel — Manage chat, email, and Messenger from one inbox
100,000+ Websites Trust Smartsupp
All data is stored in the EU with 256-bit SSL encryption. Smartsupp is GDPR compliant and offers a free plan to get started.
Key Features
Live chat: Real-time messaging with rich media support
AI chatbot: Automated responses and product recommendations
Visitor recording: See user behavior before and during chat
E-commerce integrations: Shopify, WooCommerce, PrestaShop
Multi-channel inbox: Chat, email, and Messenger in one place
Pros & Cons
100K+ websites — proven at scale
Visitor recording provides valuable context for support
Free plan available
AI chatbot capabilities are basic on lower plans
Interface could use a modern refresh
Pricing
Free
€0/mo
- 1 agent
- 100 conversations/mo
- Live chat
- 14-day history
Standard
Popular€19.50/mo
- 3 agents
- Unlimited conversations
- Chatbot
- Full history
Pro
€48/mo
- Unlimited agents
- Auto messages
- Statistics
- Lead generation forms
Categories
Replaces
GDPR Compliance Data
| GDPR Status | GDPR Compliant |
| HQ Country | Czech Republic |
| Data Hosting Location | European Union |
| EU Servers Available | |
| DPA Available | |
| Schrems II Risk | Low Risk |
| SCCs in Place | |
| Notes | Czech company, EU data storage, 256-bit SSL |
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