Smartsupp
GDPR CompliantCzech live chat with AI chatbot for e-commerce. 100K+ websites.
GDPR Compliance Data
Not independently verified| GDPR Status | GDPR Compliant |
| HQ Country | Czech Republic |
| Ownership | European-owned |
| Foreign Disclosure Exposure | Not yet verified |
| Data Hosting Location | European Union |
| EU Servers Available | |
| Data Processing Agreement | View DPA |
| Sub-processor List | Not verified |
| Schrems II Risk | Low Risk |
| SCCs in Place |
How we reached this
Czech company, EU data storage, 256-bit SSL
About Smartsupp
Live Chat with AI for E-Commerce from Czech Republic
Smartsupp is a Czech live chat platform with an AI chatbot and visitor recording, specifically designed for e-commerce. Trusted by over 100,000 websites, it helps online stores convert browsers into buyers through real-time customer engagement.
Chat, Automate, Convert
Smartsupp combines live chat with smart automation:
- Live chat. Real-time customer messaging with file sharing and emoji support
- AI chatbot. Automated responses to common questions, product recommendations
- Visitor recording. See what customers did on your site before they started chatting
- E-commerce integrations: Deep Shopify, WooCommerce, and PrestaShop connections
- Multi-channel: Manage chat, email, and Messenger from one inbox
100,000+ Websites Trust Smartsupp
All data is stored in the EU with 256-bit SSL encryption. Smartsupp is GDPR compliant and offers a free plan to get started.
Key Features
Pros & Cons
Pricing
Free
- 1 agent
- 100 conversations/mo
- Live chat
- 14-day history
Standard
Popular- 3 agents
- Unlimited conversations
- Chatbot
- Full history
Pro
- Unlimited agents
- Auto messages
- Statistics
- Lead generation forms
Categories
Replaces
Smartsupp GDPR & data protection: common questions
Is Smartsupp GDPR compliant?
Yes. On the evidence we checked, Smartsupp meets the requirements European businesses usually need. Smartsupp is a European company headquartered in Czech Republic, data is hosted within the European Union, and a Data Processing Agreement is published.
Where does Smartsupp store data?
Smartsupp hosts data within the European Union.
Does Smartsupp offer a Data Processing Agreement (DPA)?
Yes. Smartsupp publishes a DPA at https://help.smartsupp.com/en/articles/12647343-dpa-data-processing-terms. A DPA is required under Article 28 GDPR whenever a provider processes personal data on your behalf.
What a DPA has to cover →Is Smartsupp a European company?
Yes. Smartsupp is headquartered in Czech Republic and, as far as we can establish, European-owned.
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Spotted something wrong?
Martech moves fast. Vendors change hosting regions, get acquired, publish a new DPA or rewrite their pricing, and they rarely announce it. We check what we publish and date every compliance review, but some of what you see here will be out of date before we catch it.
If you work at Smartsupp and something on this page is wrong, tell us and we will fix it. Readers, same invitation. Pointing us at the page that proves it gets it changed fastest.