Smartsupp

GDPR Compliant

Czech live chat with AI chatbot for e-commerce. 100K+ websites.

🇨🇿Czech Republic🇪🇺EU Hosted🇪🇺 EuropeanFreemiumfrom from $19.50/mo

GDPR Compliance Data

Not independently verified

GDPR Status	GDPR Compliant
HQ Country	Czech Republic
Ownership	European-owned
Foreign Disclosure Exposure	Not yet verified
Data Hosting Location	European Union
EU Servers Available
Data Processing Agreement	Not verified
Sub-processor List	Not verified
Schrems II Risk	Low Risk
SCCs in Place
Notes	Czech company, EU data storage, 256-bit SSL

About Smartsupp

Live Chat with AI for E-Commerce from Czech Republic

Smartsupp is a Czech live chat platform with an AI chatbot and visitor recording, specifically designed for e-commerce. Trusted by over 100,000 websites, it helps online stores convert browsers into buyers through real-time customer engagement.

Chat, Automate, Convert

Smartsupp combines live chat with smart automation:

Live chat. Real-time customer messaging with file sharing and emoji support
AI chatbot. Automated responses to common questions, product recommendations
Visitor recording. See what customers did on your site before they started chatting
E-commerce integrations: Deep Shopify, WooCommerce, and PrestaShop connections
Multi-channel: Manage chat, email, and Messenger from one inbox

100,000+ Websites Trust Smartsupp

All data is stored in the EU with 256-bit SSL encryption. Smartsupp is GDPR compliant and offers a free plan to get started.

Key Features

Live chat: Real-time messaging with rich media support

AI chatbot: Automated responses and product recommendations

Visitor recording: See user behavior before and during chat

E-commerce integrations: Shopify, WooCommerce, PrestaShop

Multi-channel inbox: Chat, email, and Messenger in one place

Pros & Cons

100K+ websites, proven at scale

Visitor recording provides valuable context for support

Free plan available

AI chatbot capabilities are basic on lower plans

Interface could use a modern refresh

Pricing

Free

€0/mo

1 agent
100 conversations/mo
Live chat
14-day history

Standard

Popular

€19.50/mo

3 agents
Unlimited conversations
Chatbot
Full history

Pro

€48/mo

Unlimited agents
Auto messages
Statistics
Lead generation forms

Replaces

Intercom

Smartsupp GDPR & data protection: common questions

Is Smartsupp GDPR compliant?

Yes. On the evidence we checked, Smartsupp meets the requirements European businesses usually need. Smartsupp is a European company headquartered in Czech Republic, data is hosted within the European Union.

Where does Smartsupp store data?

Smartsupp hosts data within the European Union.

Does Smartsupp offer a Data Processing Agreement (DPA)?

We could not locate a published DPA for Smartsupp. That does not mean one is unavailable. Many vendors provide it on request or inside the account area rather than publishing it. Ask before you sign.

What a DPA has to cover →